Customer Service Executive- DA

Job Title : Customer Service Executive – MIS & Advanced Excel

Location : Pune

Experience : Minimum 2 years

Budget : Up to 6 LPA

Shift : US Shifts (Night Shift)

Job Overview

We are seeking a detail-oriented and proactive Customer Service Executive with strong Advanced Excel and MIS skills to join our team. The role involves handling customer service operations, preparing and maintaining MIS reports, and supporting data-driven decision-making processes.

Key Responsibilities

Handle inbound and outbound customer interactions in a professional and efficient manner.

Maintain accurate records of customer interactions and transactions.

Prepare, analyze, and maintain MIS reports using Advanced Excel tools.

Work closely with internal teams to track KPIs, service metrics, and operational performance.

Identify and report process gaps, and suggest improvement areas based on data analysis.

Adhere to quality, compliance, and service level standards.

Ensure timely delivery of reports and dashboards to stakeholders.

Required Skills & Competencies

Advanced Excel expertise (VLOOKUP, HLOOKUP, Pivot Tables, Power Query, Macros, Data Validation, Conditional Formatting, etc.)

Strong knowledge and hands-on experience in MIS reporting.

Excellent communication skills (written and verbal).

Strong analytical and problem-solving abilities.

Ability to work in US shifts (Night shifts).

High attention to detail and accuracy.

Qualifications

Bachelor’s degree in any discipline.

Minimum 2 years of experience in Customer Service with a focus on MIS reporting and Advanced Excel.

Experience in working with global clients will be an added advantage.