Customer Service Executive
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionAttend inbound customer calls and provide prompt and accurate responses Log all customer interactions and cases properly in the CRM system Resolve customer queries efficiently while maintaining high service standards Make outbound calls to customers when required, in line with company communication protocols Follow up on open cases and ensure timely closure and customer satisfaction Coordinate with internal departments to resolve complex issues Maintain customer-centric communication and ensure positive engagement Adhere to defined processes, quality guidelines, and performance metrics
Skills Required
Customer Service, Inbound Calling, Outbound Calling, Query Resolution
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Customer Service Executive • Hyderabad / Secunderabad, Telangana
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