Customer Care Executive

Role & responsibilities  Inbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.

NSL Arena, Uppal, Hyderabad, India

24 / 7 Support

5 Working days and 2 rotational week off

Customer Service Agent

As per company standard

1. Basic level screening by recruiter

2. Maki assessment / Manual assessment by trainer for language proficiency and maintain the scores / grades

3. Tech Test - Basic tech test questionnaire module available on Harver which we are going to use for screening.

4. Ops round.

Skills Required

Bpo Operations, Voice, Customer Services, Customer Care