Senior Facilities Manager

GOALS

He / She is responsible for end-to-end operations of facilities management.

This role requires an enthusiastic, proactive individual, an outstanding communicator with the ability to deliver incredible customer service, organizational skills, collaboration, leadership and team development.

ROLES AND RESPONSIBILITIES

Responsible for the overall facilities operations.

Ensure immediate response to Priority Calls.

Scheduled and Surprise walk around of the Facility to ensure high standards of housekeeping and upkeep

Ensure the tickets are closed within timelines / SLAs.

Advising the business on measures to improve the efficiency and cost effectiveness of the facility.

Prepare & Managing Budgets, Leverage technology, Make quick decisions and solve problems.

Maintain good relationships with a wide range of employees, managers, executives, suppliers, vendor & Client stakeholders.

Events management, ADHOC and planned request to be handled with the guidelines provided.

Co-ordinate and execution of all the business moves in sync with the space management team.

Overseeing mail room services

Overseeing of Medical room and Ambulance services.

Ensure the accruals are submitted with minimal or no variance.

Coordinate & Deliver

Responsible for the upkeep of the facilities.

Monitoring Facilities Manager, Assistant managers and vendor staff. Assigning them the task / guide them where ever required.

Handle all emergency situations pertaining to employees and WSP

Work as a team player with co-workers and in conjunction with other departments.

Ensuring the site compliance scores are maintained as per the statuary norms.

To have the monthly connects with the WSP Vendor for seamless operations.

Analyse the vendor score card to raise the bar.

Customer Service

Deliver high quality, prompt and courteous facility management services in support of Clients business needs in a safe working environment

Be accessible for escalation of all facilities related issues

In case of any medical emergencies at site He / she has to promptly act up on the situation and further reporting to be done.

Over seeing mailroom / medical room / Mothers room facilities to provide the standards and quality of experience.

Technology tools implementation and management.

Assistance to finance team in preparing the quarterly and annual budgets.

Supporting Business for any Adhoc requests.

Prepare, review and submit MBR & QBR.

Ensure that the contractors are meeting their commitments on scheduled delivery of trainings.

Implement cost savings initiatives for the client and optimize efficiency

Proactively solve problems as they arise.

Proactively seek to improve the systems and processes of all operations in response to changes in the campus.

Ensure timely submissions of the invoices and payments clearances with in the specified time lines.

Supplies

Stores, Inventorys and ROL to be looked at and orders to be placed accordingly.

Ensure there is no stock out issues, supplies should be available all the times

Raising the requirement to the procurements for supplies

Adhoc business requirements to be handled

Approving of indents on inventory management tool.

The budgets for the month allocated are utilized.

Skills Required

facilities operations , Property Management, Customer Services, Facilities Management