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Business Support Specialist

ConfidentialChennai

30+ days ago

Job description

Perform software-related QA translations and technical translations from Japanese to English and vice versa

Handle customer communication in both Japanese and English, ensuring clear and effective communication of technical issues, solutions, and updates

Conduct Root Cause Analysis (RCA) on software defects and issues, providing detailed reports in both Japanese and English

Collaborate with the development and QA teams to understand product updates and changes, and translate technical specifications as needed

Assist in creating and maintaining bilingual documentation of software products, technical procedures, and QA processes

Provide language support to other team members as needed

Business process and service improvement for service enhancement -Training and team development, Mentoring, coaching -Business Process and Service Improvement -S&R (Sense and Respond) Communication Cell

Role : IT Support - Other

Industry Type : IT Services & Consulting

Department : IT & Information Security

Employment Type : Full Time, Permanent

Role Category : IT Support

Education

UG : Any Graduate

PG : Any Postgraduate

Skills Required

Project Management, Data Analysis, Process Improvement, Business Intelligence, japanese to english

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Support Specialist • Chennai

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