Technical Support Specialist I

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the financial industry.

Job Duties

• Investigate and resolve technical support issues via ticket and chat.
• Provide world class customer support.
• Field requests from clients and partners.
• Must learn and effectively use various data querying tools and any other MX specific toolsets.
• Learn Git process and effectively use Github.
• Efficiently read and interpret log data.
• Effectively communicate and simplify technical terms for the client.
• Improve the platform by being the voice of the customer.
• Demonstrate your care for our customers' success and software experience.
• Be a support visionary seeking new ways to make the end-user experience better while creating new ways to help make the software better.
• Exhaust all resources and recognize when an issue must be escalated.
• Effectively communicate with users, partners, and clients.
• Understand how to use internal systems to troubleshoot and resolve client issues.
• Utilize interpersonal skills, specifically when working with co-workers, clients, and management.
• Complete knowledge of all MX core services, applications, and architecture.

Basic Job Requirements

Work Environment

In this role, a significant aspect of the job involves working in the office for a standard 40-hour workweek. We believe that the collaborative nature of our work and the face-to-face interactions among team members are essential for fostering a dynamic and productive work environment. Being present in the office enables seamless communication, facilitates quick decision-making, and encourages spontaneous collaboration that contributes to the overall success of our projects. We value the synergy that comes from having our team members physically together, allowing for immediate problem-solving, idea exchange, and team building.

Compensation

The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable.

This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.

Skills Required

Git, Github