Operations Executive (Outbound Incharge)
ConfidentialUjjain, India1 hour ago
Job description. Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations . Monitor the daily in scan and out scan of shipments and related paperwork . Conduct daily staff briefings, including communication regarding any operational changes, route changes etc . Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times . Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, tele-interaction& overall monitoring of staff wise productivity . Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc Report pickup exceptions to Customer Service / Sales as feedback . Ensure timely and correct data capture for all pickups . Ensure timely deposit of the cash sales amount collected to accounts . Ensure timely connection of outbound loads onto hubs / warehouse to enable delivery commitments . Monitor and review operations processes on sorting and bagging of shipments . Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff . Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement . Monitor Net Service Levels and take corrective actions, if any . Support sales in bills distribution & collections . Ensure safe handling of all shipments at the service center Handle security exceptions in the service center along with the security team
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Operation Executive • Ujjain, India
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