Operations Executive (Inbound Incharge)
ConfidentialIndia, Ujjain1 hour ago
Job description. Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations . Monitor the daily in scan and out scan of shipments and related paperwork . Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly . Conduct daily staff briefings, including communication regarding any operational changes, route changes etc . Check and hand over delivery sheets to the delivery staff . Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc . Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution . Follow up with origin for non delivery exceptions and alternate instructions On a daily basis recheck exceptions of the previous day and ensure follow up of the same . Ensure safe handling of all shipments at the service center and report any damaged cases to the origin . Handle security exceptions in the service center along with the security team . Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients . Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff / PDA . Ensure daily updation, allocation and collection OTM machines for deliveries . Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier . Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally . Ensure adequate manning in terms for full-time employees, PDAs etc . Generate and maintain MIS related to the service center
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Operation Executive • India, Ujjain
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