Operations Associate (Client Success)

About UniCult :

UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise scale or are high-ticket offerings. We're proud to process over $1M per month in transaction volume across our clients and are experiencing rapid 50% month-over-month growth. Join a team that's redefining digital education and e-commerce for leading industry voices.

The Opportunity :

Are you a highly organized, meticulous individual who thrives on executing precise processes and leveraging cutting-edge tools to ensure seamless delivery of client solutions? UniCult is seeking a dedicated Operations Specialist (Client Success) to join our rapidly growing team.

In this pivotal full-time, in-office role, your primary focus (approximately 80%) will be on the operational mastery of our platform, meticulously configuring and deploying our proprietary AI Agents and other advanced features.

The remaining 20% of your role will involve ensuring the optimal client experience that stems directly from your operational excellence. If you are passionate about process execution, driving efficiency through intelligent automation, and delivering exceptional client outcomes through meticulous work, this role is for you.

Compensation : Upto 8LPA (6 LPA Fixed + Performance Incentives)

What You'll Be Doing :

I) Core Platform Operations & AI Agent Deployment (~80% of your time will be spent here) :

• Intelligent Agent Configuration : Following precise, established protocols, you will be responsible for the end-to-end process of building, configuring, and deploying bespoke AI Agents within our platform. This involves meticulous data input, advanced configuration adjustments, and stringent quality assurance to meet client-specific needs for LMS functionalities and operational workflows.
• Process Adherence & Enhancement : Meticulously follow documented operational procedures and workflows to guarantee consistency, accuracy, and efficiency in all platform configurations and deliverables. Proactively identify opportunities to refine and optimize these processes for greater scale and impact.
• Quality Assurance & Validation : Conduct rigorous testing and validation of configured intelligent agents and other platform features to ensure they meet stringent performance benchmarks, accuracy standards, and client-specific requirements before deployment.
• Implementing Advanced Solutions for Internal Efficiency : Champion the application of advanced tools and strategies to streamline our internal client fulfillment processes, reduce manual effort, and improve overall operational throughput and product delivery.

II) Client Solution Enablement & Experience (~20% of your time will be spent here) :

What We're Looking For :

We're seeking a detail-oriented and results-driven individual who is passionate about operational mastery and the practical, product-driven application of advanced technology to achieve measurable success for our customers.

Why Join UniCult?

If you are a detail-oriented process master with a passion for driving client success through the precise operational application of advanced solutions within a cutting-edge platform, and you're ready to make a significant impact in a hyper-growth company, we encourage you to apply!