Account Manager - Digital & Client Servicing

Role : Account Manager – Digital & Client Servicing

Experience : 2 to 4 years

Job Summary : We are seeking an Account Manager to manage our client relationships and ensure their satisfaction with our products and services. The ideal candidate should have at least 2-4 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability to build strong relationships with clients.

Responsibilities :

• Serve as the primary point of contact for clients, providing timely and professional responses to their inquiries and concerns.
• Build and maintain strong relationships with clients to ensure their satisfaction with our products and service.
• Collaborate with internal teams to ensure the timely delivery of projects and to address client issues and concerns.
• Monitor and analyse client feedback to identify areas for improvement and growth.
• Develop and execute innovative social media strategies to increase brand awareness.
• Create compelling content calendars and schedules tailored to each client's target audience, industry trends, and marketing goals.
• Conduct in-depth social media audits and performance analysis, providing regular insights and recommendations to optimize campaign effectiveness and ROI.
• Stay up-to-date with the latest social media trends, tools, algorithms, and best practices, incorporating new techniques and technologies into client strategies.
• Collaborate with internal teams such as creative, account management, and digital marketing to align social media efforts with overall marketing campaigns and objectives.
• Oversee social media advertising campaigns, including budget management, targeting, A / B testing, and performance tracking.
• Assist in the preparation of client reports and presentations.
• Stay up to date with industry trends and best practices in client servicing and account management.

Requirements :