Associate Client Account Manager

About us :

E2M is not your regular digital marketing firm.

We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals.

Our client base is made of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability.

We need diligent professionals like you to help us help them.

If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.

We're a growing White Label Digital Agency- looking for a highly dynamic, experienced and enthusiastic Client Account Manager to join our highly energetic and passionate team.

Job Profile :

The Client Account Manager must have IT Product / Service Division Experience and will be responsible for overseeing- the client accounts in a growing agency environment.

Duties include :

• Be the primary point of contact for E2M clients.
• Work with clients to ensure they are finding value in our services.
• Ensure exceptional customer experience.
• Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a revenue base by managing account retention and renewal.
• Overseeing the client's account from a delivery perspective.
• Providing strategic guidance to build relationships.
• Being a liaison between client and technical project managers, Account Managers.

Flexible time management :

Requirements :

Essential Functions :

(ref : iimjobs.com)