Senior Service - Engineer

Job Description

Roles and Responsibilities :

The job encompasses but is not limited to the following Roles and Responsibilities :

• Provide Staubli customers with in-house or on-site repair, troubleshooting, maintenance services for Staubli robots on an emergency or 24 / 7 basis within the agreed SLA
• Promote STAUBLI services, continuously improve customer relationship and execute service sales.
• Install, maintain, troubleshoot and repair Staubli robotic systems in house or on customer site.
• Provide remote technical support through multiple communication mediums with a focus on remediating customer installations, diagnosis, maintenance and repairs.
• Provide maintenance and other specific trainings to Staubli customers and follow-up for preventive maintenance Orders.
• Ability to discuss, diagnose & repair of robot operations and identify problems as reported by the customer.
• Documenting Staubli robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Daily reporting to the Local Manager to update status & availability.
• Completion of a detailed Field Service report for each customer call and documentation of service interventions in CRM.
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction, proper billing, and collections.
• Responsible for achieving assigned Service revenue and also generate revenue through sales of Annual maintenance and Preventive maintenance contracts with customers
• To work on Service CRM & update the activities / opportunities / Service requests in CRM portal.

Qualifications

B.E. / B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.

Additional Information

YEARS OF EXPERIENCE / AGE - 6-7 years of experience in robotics, or industrial automation industry. Previous troubleshooting experience is also a necessity.

TRAVEL -  70-75% Travel across India to diagnose / service customer machines & Service Sales.

COMPETENCIES

Technical -

Behavioural

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