Service Engineer

Job Summary :

We are seeking a highly experienced and technically skilled Service Engineer to manage the installation, commissioning, troubleshooting, and maintenance of special purpose packaging machines . The ideal candidate should have a deep understanding of electromechanical systems, PLCs, pneumatic / hydraulic circuits, and HMI interfaces commonly used in high-speed automated packaging lines.

Key Responsibilities :

• Installation and commissioning of packaging machines at customer sites.
• Perform machine calibration, testing, and validation as per SOPs and client requirements.
• Diagnose and troubleshoot mechanical, electrical, and control issues during and post-installation.
• Provide technical support and service visits for preventive and breakdown maintenance.
• Handle service documentation – installation reports, service logs, warranty claim reports, and technical feedback.
• Train customer operators and maintenance staff on equipment usage, safety, and routine maintenance.
• Coordinate with design, production, and R&D teams for continual improvement and customer feedback incorporation.
• Ensure customer satisfaction through timely resolution of service-related issues.

Required Skills & Qualifications :