Assistant Manager Training

New Hire Training (NHT) :

Plan and execute structured NHT programs for outbound sales and inbound support teams.

Ensure throughput targets and batch readiness metrics are met consistently.

On-the-Job Training (OJT) Management :

Oversee OJT batches monitor performance metrics (SPA / TSV) and coordinate with operations for batch handover.

Implement interventions for underperforming batches to improve conversion readiness.

Continuous Learning :

Identify training needs from QA and performance reports; design refresher and upskilling modules accordingly.

Conduct product and process updates in alignment with campaign changes or new launches.

Content Development :

Create review and upgrade training content SOPs and learning aids to ensure clarity relevance and engagement.

Sales & Communication Coaching :

Deliver sessions focused on empathy storytelling objection handling and persuasive donor engagement.

Cross-Functional Collaboration :

Work closely with Quality Operations and HR to align learning outcomes with business goals and employee development.

Performance Tracking :

Maintain training dashboards throughput % post-training performance feedback scores and improvement trends.

Required Experience :

Manager

Key Skills

Car Driving,Apache,Import,Back Office Operations,Accident Investigation

Employment Type : Full Time

Experience : years

Vacancy : 1