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Datamark - Assistant Manager - Training & Quality

Datamark - Assistant Manager - Training & Quality

Datamark BPO Service Private LimitedMumbai, India
6 days ago
Job description

About the job

Reports Directly to : Training & Quality Manager

Position Overview :

The Training & Quality Assistant Manager for Back Office is responsible for helping to maintain DATAMARK, Inc. Quality standards and policies as per the Project requirements and client expectations, understanding the PLI metrics for Quality, and understanding its impact on the project / s.

A Training & Quality Assistant Manager for Back Office is expected to be proactive and take initiatives to add value to maintain and improve Project(s) quality from time to time.

This position needs to work across many departments and stakeholders to ensure that the training developed by the organization meets the needs of each function and is aligned with the goals of the business.

The Training & Quality Assistant Manager for Back Office drives brand values and philosophy through all training and development activities.

Primary Responsibilities :

  • Responsible to support Six Sigma deployment philosophy throughout the company at all levels
  • Works closely with functional areas to work on specific tactics for Six Sigma initiatives
  • Establishes effective working relationships with clients to help them improve their processes
  • Efficiently drives teamwork and manages a team of Quality Auditors, Quality Assurance specialists, and Trainers
  • Effectively follows deadlines and carries out delegated work for various Projects.
  • Readily adheres to all schedules and timelines laid down by the Training & Quality Manager from time to time
  • Documents and redesigns business processes, requirements and workflow maps to maximize quality and efficiency
  • Assists in the collection and consolidation of required information and data, and works closely with Project Leaders and Training & Quality Manager to understand process improvement requirements and implements the actions efficiently
  • Learns the Quality standards laid down by the Clients / Customer to meet the Quality metrics
  • Updates self on every new process changes and ensures updates are passed down to associates, trainers and Quality team members
  • Analyzes team performance on Quality and have action plans ready for execution
  • Identify and assess the training needs of the organization through job analysis, career paths, employee surveys, and consultation with managers
  • Develops individualized and group training programs that address specific business needs
  • Develops training manuals that target tangible results
  • Must be willing and able to travel internationally

Minimum Degree in any field

Field Experience :

  • At least 5 years of experience
  • At least 2 years of experience in Training and Development

    • Position Experience :

  • At least 5 years of combined experience in a Lead Trainer, Quality Assurance Specialist, Quality Team leader or Quality Assistant Manager role

    • Other Qualifications :

  • Certification in Six Sigma (Yellow / Green Belt) preferred - Previous experience working with Six Sigma
  • Certification / Degree in Training & Development (Train the Trainer certification)
  • Proven experience where Six Sigma knowledge was applied

    • Required Skills :

  • Great communication skills both verbal and written, in the English language
  • Basic knowledge of statistics and Quality tools
  • Proficient in Microsoft Office
  • Clearly articulates ideas and thoughts verbally
  • Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional
  • Possesses excellent Facilitation skills and participants' engagement skills
  • Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment
  • Detail oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision
  • Excellent organizational and time management skills
  • Analytical, data-driven problem solver
  • Excellent customer service skills
  • Ability to express complex technical concepts effectively (both written and verbally)
  • Able to lead team members with knowledge & influence

    • Physical Requirements :

  • Crouching : Bending the body downward and forward by bending leg and spine
  • Reaching : Extending hand(s) and arm(s) in any direction
  • Standing : Remaining upright on the feet, particularly for sustained periods of time
  • Walking : Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
  • Fingering : Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling
  • Talking : Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
  • Hearing : Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
  • Repetitive motions : Making substantial movements (motions) of the wrists, hands, and / or fingers
  • Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

    • Sedentary work involves sitting most of the time.

    Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

  • The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection); using measurement devices; and / or assembly or fabrication of parts at distances close to the eyes
  • The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work)

    • (ref : iimjobs.com)

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