Manager-Technology Operation Engineering

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Our SRE Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So, if you're interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.

There are hundreds of opportunities to make your mark on technology and life at American Express. Here's just some of what you'll be doing :

Taking your place as a core member of a growing exciting Site Reliability Engineering support team, you will be utilizing the latest technology tools andpractice, you may be writing code and test cases, working with API specs and automation to maintain the resiliency, performance and availability of a group of business-critical applications.

Identifying opportunities for adopting new technologies.

Removing toil and continues to drive efficiencies and optimization.

Able to work on shift duty (8 hour day shift between 8AM - 8PM) in a 24 / 7 support organization.

This is a lead engineer position where you will also play the role of a mentor, leader and coach to other engineers in the team.

• Must have Domain knowledge of Cards Payments systems. Understanding of E2E workflows of Authorization Approval andclearing & reconciliation processes.
• Have SRE experience or knowledge of SRE functions
• Have knowledge and working experience on Splunk, kibana and Prometheus / Grafana
• Have experience in application support (Must have).
• Application support in cloud based environment.
• Conceptual / support knowledge of microservices in cloud environment and deployment process
• Incident management system knowledge (service now)
• Good communication skills to run production bridges.
• Knowledge of Jira, confluence, rally
• Experience with Monitoring tools especially with ELK / EFK and Splunk.
• Experience in Source control using tools such as Git with DevOps and IT automation concepts.
• Basic UNIX knowledge and any programing language (preferably java, go lang or UI stack).
• Some knowledge in Redhat Open Shift 3.9 / 3.11 or Kubernetes 1.9 / 1.11 and above.
• Perform day today support activities to track incidents, respond timely on incidents and review and analyze issues at level 2.
• Create automation dashboards using splunk, Grafana and kibana
• Flexible to work shifts (only day shift, start may be little late than usual time). And ready to provide weekend support as per roster.
• Review current issues and work with Engineering team to get code fixed and deployed.
• Familiar with Agile or other rapid application development methods
• Experience with design and coding across one or more platforms and languages as appropriate
• Experience with distributed (multi-tiered) systems, algorithms, and relational databases
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Good Knowledge of Networking & Services like TCP / UDP, LDAP AutoFs, DNS, NFS, SAN ,LUN , Sendmail , Postfix etc.
• Able to understand and use complex data structures and associated components
• Designs, codes, tests, maintains, and documents applications
• Takes part in reviews of own work and reviews of colleagues' work
• Defines test conditions based on the requirements and specifications provided
• Basic knowledge of infrastructure technologies and components

Minimum Qualifications

High Performance Behaviors :

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.