General Manager Sales

Job Title : General Manager – Sales

Location : Secunderabad, Trimulgherry

Position Overview :

The General Manager – Sales will be responsible for overseeing key sales operations across multiple verticals including new car sales, used cars, finance, and customer relationship management. This role requires strong leadership, analytical skills, and the ability to drive performance by engaging with teams and addressing customer concerns proactively.

Key Responsibilities :

Managing Maruti Sales Operations

Oversee all Maruti sales processes to ensure achievement of monthly and annual sales targets.

Implement strategies to enhance sales performance and customer satisfaction.

Customer Experience & Relationship Management

Personally engage with customers giving

poor ratings

to understand concerns and implement corrective actions.

Drive initiatives to improve customer retention and loyalty.

Sales Team Performance Review

Review and monitor

salespersons (not sales managers)

on

DSC parameters

to ensure adherence to standards.

Provide regular feedback, mentoring, and corrective measures to enhance productivity.

Managing MI Team

Supervise and guide the

Management Information (MI) Team

in data analysis, reporting, and insights generation.

Ensure timely and accurate reporting to support decision-making.

Counter Finance Team Review

Oversee and review the

Counter Finance Team

to ensure smooth operations in retail finance processes.

Build strong partnerships with finance institutions to maximize conversions.

Used Car Team Review

Monitor and drive performance of the

Used Car Division

Ensure effective procurement, valuation, pricing, and resale strategies.

Key Skills & Competencies :

Strong leadership and team management skills.

Excellent communication and negotiation abilities.

Customer-first approach with problem-solving mindset.

Analytical skills with the ability to interpret data and drive actions.

In-depth knowledge of automobile sales (Maruti experience preferred).

Ability to manage cross-functional teams effectively.

Qualifications & Experience :

Graduate / Postgraduate in Business Administration, Sales, or related field.

Minimum

15+ years of experience

in automobile sales

(only 4 wheeler) with at least

10 years in a senior managerial role in sales

Proven track record in achieving sales targets and managing large teams.