Customer Care Coordinator

Are you a detail-oriented professional with a strong civil engineering background and a passion for customer coordination? Join our team and be part of delivering exceptional post-handover support and project coordination for our UAE-based projects.

Key Responsibilities :

Monitor and review DLP (Defects Liability Period) tickets raised by customers during the 1-year DLP phase.

Evaluate and coordinate customer modification requests for apartments and villas.

Conduct basic technical assessments to ensure feasibility and compliance.

Collaborate with design consultants and internal teams (Design, MEP, Planning, Execution) for approvals and clarifications.

Prepare and share weekly progress reports on DLP status and modification requests.

Maintain accurate documentation, logs, and customer communication records.

Provide back-office coordination and support for UAE-based projects.

Required Skills & Qualifications :

Bachelor’s degree in Civil Engineering .

Minimum 5 years of experience in project coordination, fit-out, or technical back-office support.

Excellent communication and coordination skills with cross-functional teams.

Proficiency in MS Office (Excel, Word, PowerPoint) ; experience with CRM / ticketing systems is an added advantage.

Strong ability to read and interpret architectural and MEP drawings with great attention to detail.