Asst Manager - Sales and Service Delivery

Job description

This is a supervisory position reporting to top management and requires excellent management of people and processes to deliver key results for the organization. High performing individuals with willingness to shoulder critical responsibilities can apply. Candidates aspiring for middle management roles are desirable.

This is work from office job in Mylapore, Chennai

Role & responsibilities

Oversee day-to-day business operations and ensure smooth service delivery

Coordinate with internal teams (sales, tech, support) and external clients

Handle customer communications, escalations, and issue resolution

Track and report operational and team performance metrics

Support HR operations including basic admin

Monitor SLA adherence and ensure continuous process improvement

Report directly to senior leadership

Preferred candidate profile

2+ years experience as a team lead

Strong delivery and operations management experience

Excellent communication and stakeholder management skills

HR coordination and team supervision

Experience with Excel / Google Sheets, dashboards, reports, CRM

Proactive, hands-on approach with strong ownership mindset

Cross functional experience in Pre Sales, Sales, Delivery, Support

Must be willing to go the extra mile

Role :  Service Delivery - Other

Industry Type :  IT Services & Consulting

Department :  Customer Success, Service & Operations

Employment Type :  Full Time, Permanent

Role Category :  Service Delivery