Assistant Manager - Delivery

Job Summary

• Provide leadership and focus to the team, will be responsible for productivity, quality and overall performance of the project.
• Guide team to complete daily load with in TAT
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
• Work with Team Leader or Team coaches to resolve any personnel problems or conflicts that may arise in the team.
• Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement
• Identify training gaps in the team and develop a plan with necessary department.
• Taking performance review of the team members at regular intervals.

Job specifications

Skills Required

Project Management, Team Management, Delivery Management, Client Management, Operations Management, Problem Management