Talent.com
Client Success Director - Strategic Accounts

Client Success Director - Strategic Accounts

TECEZEHyderabad, Republic Of India, IN
9 hours ago
Job description

Client Director — Strategic Accounts (IT Services)

Company : Teceze

Portfolio Size : ~$50M annual revenue (multi‑country)

Reports to : VP / Head of Strategic Accounts (or Regional MD)

Direct Reports : 5 (Sales / AM, Presales / Solutions, Delivery / CSM mix)

Location : — Travel : up to 25–40% as needed

Role Summary :

Teceze is seeking a Client Director to own end‑to‑end success and growth across a ~$50M client portfolio in our IT Services business. The role is the single point of contact and overall executive owner for assigned accounts—spanning Sales, Presales / Solutions, Service Delivery, and Customer Success . You will lead a team of five, orchestrate cross‑functional resources, and run a rigorous governance cadence to achieve revenue growth, margin expansion, contractual compliance, and outstanding customer experience.

Key Responsibilities :

Customer Leadership & Executive Ownership

  • Serve as the primary executive contact and trusted advisor for client CXO and VP stakeholders;

provide clear, proactive communication and rapid escalation management.

  • Run a structured governance model : weekly ops reviews , monthly service reviews , and quarterly executive business reviews (QBRs / EBRs) covering outcomes, KPIs, risks, and roadmap.

    • Sales & Growth

  • Own account strategy, planning, and execution to deliver annual revenue , renewal , and expansion targets across services (Field Services / FSO, Digital Workplace, Infrastructure / Datacenter, Security, and related managed services).
  • Build a healthy pipeline (targeting 3× coverage ) through whitespace mapping, cross‑sell / upsell plays, and co‑selling with partner ecosystems.
  • Lead pursuit governance (deal qualification, win strategy, pricing, approvals) and maintain forecast accuracy within ±10%.

    • Presales & Solutions

  • Orchestrate RFI / RFP responses, solution shaping, SoW / LoE development, and value articulation with presales architects and SMEs.
  • Ensure solutions are deliverable, competitive, and aligned to customer business outcomes;

    • drive compelling proposals and executive presentations.

    Service Delivery & Customer Success

  • Provide executive oversight of delivery for SLA / OLA adherence , quality , risk , and continuous improvement across end‑user compute, field engineering, DWP, and infra operations.
  • Champion customer success : drive adoption, measurable outcomes, and innovation roadmaps;

    • lead major incident / post‑mortem reviews and improvement backlogs.

    Commercial & Contract Management

  • Manage account P&L (revenue, GM, EBITDA), pricing strategies, change controls, MSAs / SOWs, and renewals;

    • identify levers for margin improvement and delivery efficiency.

  • Partner with Finance on billing accuracy, AR / collections, and commercial governance.

    • People Leadership

  • Lead and develop a team of 5 (mix of sales / account managers, presales / solutions, and delivery / customer success).
  • Set goals, coach performance, build succession, and foster a culture of accountability, customer focus, and collaboration.

    • Risk, Compliance & Security

  • Proactively identify and mitigate delivery, commercial, and compliance risks;

    • ensure adherence to ISO / ITIL , GDPR / data privacy , and client‑specific security standards.

  • Maintain accurate records in CRM / PSA / ITSM systems (e.G., Salesforce, ServiceNow, Jira).

    • Stakeholder & Ecosystem Management

  • Coordinate with internal practices (DWP, FSO, Datacenter / Cloud, Network / Security) and vendor / partner network to mobilize the right capabilities for the client.
  • Support marketing requests (case studies, references) and represent Teceze at customer and industry forums.

    • Success Metrics (KPIs)

  • Revenue growth / bookings : Achieve annual new and expansion bookings;

    • maintain 3× pipeline coverage .

  • Renewals / churn : ≥ 95% renewal on expiring services;

    • net revenue retention >

    110% .

  • Gross margin : Deliver portfolio GM targets with YoY margin improvement .
  • Forecast accuracy : Within ±10% by quarter.
  • Delivery performance : ≥ 98% SLA attainment;
  • reduction in Sev‑1 / Sev‑2 incidents;

    • demonstrable continuousimprovement.

  • Customer sentiment : CSAT ≥ 4.5 / 5 and NPS ≥ +50 ;

    • strong executive advocacy and references.

  • People : Team engagement and retention;
  • clear development plans;

    • succession readiness.

    Qualifications

  • 12+ years in IT services / managed services, including 5+ years owning enterprise accounts and multi‑million‑dollar portfolios (ideally $25M+ ;

    • comfort at $50M scale).

  • Proven leadership across sales, presales, delivery, and customer success for enterprise / global accounts.
  • Demonstrated success leading RFPs / proposals, negotiating MSAs / SOWs, and managing commercials & P&L .
  • Deep understanding of Digital Workplace , Field Services / FSO , End‑User Compute , Datacenter / Infra , and related service models (ITIL).
  • Strong executive presence, stakeholder management, and C‑suite communication skills.
  • Proficiency with Salesforce (or similar CRM), ServiceNow / ITSM , Jira / Confluence , and advanced Excel / PowerPoint .
  • Bachelor’s degree required;

    • MBA / ITIL / PMP preferred.

    Create a job alert for this search

    Strategic Account Director • Hyderabad, Republic Of India, IN

    Related jobs
    • Promoted
    • New!
    Client Director — Strategic Accounts (It Services)

    Client Director — Strategic Accounts (It Services)

    TECEZEHyderabad, Republic Of India, IN
    Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD). Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show moreLast updated: 10 hours ago
    • Promoted
    Client Success Manager

    Client Success Manager

    Anand Rathi Global Finance LimitedHyderabad, Republic Of India, IN
    Greetings from Anand Rathi Global Finance!!.We are looking for experienced candidates for our LAP vertical.If you have relevant experience in LAP, kindly share your profile at.Show moreLast updated: 2 days ago
    • Promoted
    Client Success Manager

    Client Success Manager

    Nuvama PrivateHyderabad, Republic Of India, IN
    Build strong and active relationships with clients (UHNI / Family Offices).Ensure quick resolution and keeping client informed about the progress for their transactions. Ensure highest level of custo...Show moreLast updated: 6 days ago
    • Promoted
    Strategic Client Acquisition Manager

    Strategic Client Acquisition Manager

    Vipany Global IncHyderabad, Republic Of India, IN
    Role Purpose : Grow revenue and market share by acquiring new logos, building and sustaining CXO relationships, and delivering staffing, staff augmentation, and consulting solutions.Lead a team of 3...Show moreLast updated: 12 days ago
    • Promoted
    Strategic Account Director

    Strategic Account Director

    SmartQHyderabad, Republic Of India, IN
    Are you passionate about managing and nurturing relationships with key clients / customers of a business? If your response is a resounding yes, then we are hunting for you. As a Key Account Manager at...Show moreLast updated: 2 days ago
    • Promoted
    Key Account Director

    Key Account Director

    Vodafone Idea LimitedHyderabad, Republic Of India, IN
    Department : Strategic Accounts.Reports to : GM Account Director.The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, ...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Client Director — Strategic Accounts (IT Services)

    Client Director — Strategic Accounts (IT Services)

    TECEZEhyderabad, telangana, in
    Client Director — Strategic Accounts (IT Services).M annual revenue (multi‑country).VP / Head of Strategic Accounts (or Regional MD). Sales / AM, Presales / Solutions, Delivery / CSM mix).Sales, Presales / So...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Client Success Director

    Client Success Director

    Jade GlobalHyderabad, Republic Of India, IN
    Position Name : Client Delivery Manager.Jade Global, headquartered in San Jose, California, has empowered mid-size to large enterprises in North America for over 21 years.We provide cutting-edge te...Show moreLast updated: 9 hours ago
    • Promoted
    Client Relationship Director

    Client Relationship Director

    Airtel BusinessHyderabad, Republic Of India, IN
    Job Title : Key Account Manager.Reporting to : Business Manager.Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, p...Show moreLast updated: 15 days ago
    • Promoted
    Client Solutions & Success Specialist

    Client Solutions & Success Specialist

    HighRadiusHyderabad, Republic Of India, IN
    Digital Solution Advisor (Key Account Management / Postsales).The Digital Solution Advisor (DSA) is a part of the front-end. Account Executive (AE) in day-to-day.Sales quota target and the primary res...Show moreLast updated: 30+ days ago
    • Promoted
    Strategic Account Director

    Strategic Account Director

    Embee SoftwareHyderabad, Republic Of India, IN
    Account Manager (Microsoft Business).We are seeking an experienced and dynamic Account Manager to drive business development and revenue growth in Microsoft Cloud offerings, including Azure and Off...Show moreLast updated: 15 days ago
    • Promoted
    Director, Customer Success

    Director, Customer Success

    ConfidentialHyderabad / Secunderabad, Telangana, India
    We are united in our mission to make a positive impact on healthcare.South Florida Business Journal, Best Places to Work 2024. Fastest-Growing Private Companies in America 2024.Black Book Awards, ra...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Client Success Specialist

    Client Success Specialist

    People Prime WorldwideHyderabad, Republic Of India, IN
    Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide.Our Engineering First approach ensures we can execute all ideas and creatively ...Show moreLast updated: 9 hours ago
    • Promoted
    Strategic Account Lead

    Strategic Account Lead

    Airtel BusinessHyderabad, Republic Of India, IN
    Job Title : Key Account Manager.Reporting to : Business Manager.Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, p...Show moreLast updated: 15 days ago
    • Promoted
    Director - Client Partnerships

    Director - Client Partnerships

    ConfidentialHyderabad / Secunderabad, Telangana
    Accordion works at the intersection of sponsors and management teams throughout every stage of the investment lifecycle, providing hands-on, execution-focused support to elevate data and analytics...Show moreLast updated: 7 days ago
    • Promoted
    Client Success Specialist

    Client Success Specialist

    Amaavi ExperiencesHyderabad, Republic Of India, IN
    At Amaavi Experiences, we believe in transforming leisure travel into a seamless, enjoyable experience.Our team of dedicated travel experts works passionately to simplify every stage of the journey...Show moreLast updated: 4 days ago
    • Promoted
    Strategic Account Manager

    Strategic Account Manager

    Vodafone Idea LimitedHyderabad, Republic Of India, IN
    Department : Strategic Accounts.Reports to : GM Account Director.The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, ...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Client Relations Director

    Client Relations Director

    DIAGEO IndiaHyderabad, Republic Of India, IN
    Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 coun...Show moreLast updated: 19 hours ago