Client Success Specialist
Amaavi ExperiencesHyderabad, Republic Of India, IN3 days ago
Job descriptionCreate impeccably detailed, thoughtful, and seamless itineraries. Suggest unique experiences, luxury stays, and tailored add-ons. Ensure itineraries align with client goals, pace, and comfort. Understand the visa requirements of key travel destinations (Schengen, UK, US, UAE, Asia-Pacific, etc.). Guide clients on documentation, processes, timelines, and expectations. Work closely with our visa operations team and make sure there are no service issues. Maintain updated knowledge of global visa rules, changes, and best practices. Understand fare classes, airline rules, cancellation policies, and reissue processes. Coordinate with operations team and ticketing vendors Suggest optimal flight routes, timings, and cost-efficient options. Monitor ticketing issues and ensure smooth travel for the client. Coordinate with internal team members, ground partners and vendors, to ensure all itinerary elements are delivered flawlessly. Track and manage timelines, ensuring no detail is missed from booking to execution. Resolve operational issues quickly and communicate resolutions to clients confidently. Handle unexpected changes calmly and professionally while keeping clients reassured. Take complete ownership of clients that have been allotted to convert repeat bookings. Maintain a pipeline of current and past clients for re-engagement campaigns. Document all client preferences, trip details, and communications in our tracker for future reference. Ensure seamless handovers within the team if unavailable. Keep updated with destination knowledge and partner capabilities. Represent Amaavi’s promise of personalization, authenticity, and seamless service in all client and vendor interactions. Gather client testimonials and feedback post-travel. . What We’re Looking For 1-3 years of experience in luxury travel, hospitality, concierge, or client success roles. Excellent communication and presentation skills — both written and verbal. Passion for crafting memorable experiences and building trust with clients. Organized, detail-oriented, and able to juggle multiple itineraries smoothly. Strong sense of ownership — you don’t wait to be told what to do; A growth mindset and comfort working in a young, ambitious organization Client Satisfaction (CSAT) On-Time Delivery & Error-Free Execution Repeat Booking Rate Responsiveness & Communication Quality Internal Process Adherence Be part of a growing luxury travel brand built on authenticity, creativity, and passion. Work in a culture that values ownership, empathy, and innovation . Get the freedom to design, create, and deliver experiences that truly move people. Opportunities to travel, learn, and grow in a fast-scaling company redefining modern luxury travel
Job Title : Client Relations Specialist
Company : Amaavi Experiences
Location : Hyderabad
About Amaavi Experiences :
At Amaavi Experiences, we believe in transforming leisure travel into a seamless, enjoyable experience. Our team of dedicated travel experts works passionately to simplify every stage of the journey for our clients. From selecting the perfect destination and crafting a personalized itinerary to managing visa processes, booking arrangements, and providing continuous on-trip support, we handle it all with precision and care. Our commitment is to make every holiday as hassle-free as possible, allowing travelers to focus on creating memories
Role Overview :
As Client Relations Specialist, you will be the first point of contact for clients, guiding them through our premium travel solutions. In this role, you’ll work to understand client needs, provide expert advice, and secure bookings that reflect Amaavi’s commitment to luxury and customization. Your focus will be on building long-lasting client relationships, from initial consultation to post-trip follow-ups, ensuring each journey exceeds expectations.
Key Responsibilities
1. Client Onboarding & Relationship Management
- Be the primary point of contact for assigned clients throughout their journey with Amaavi.
- Conduct discovery calls to set expectations, understand preferences, and reassure clients about every detail.
- Maintain consistent, proactive communication to build trust.
2. Holiday Design & Itinerary Crafting
3. Visa Knowledge & Co-ordination
5. Flight Ticketing & Booking Knowledge
5. Operations & Delivery
6. Sales & Account Management .
7. Continuity & Knowledge Management
8. Brand Advocacy
you take charge.
Key Performance Indicators (KPIs)
💡 Why Join Amaavi
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Client Specialist • Hyderabad, Republic Of India, IN
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