Client Onboarding Manager - Banking Solutions

About MetaMorph :

We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°

About Our Client :

Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service

About the Role :

The Bank Onboarding Specialist will coordinate end-to-end onboarding of Client's customer bank accounts onto the Client's platform, from account opening (where required) to successful API connectivity.

The role demands close collaboration with customers, bank relationship teams, and internal stakeholders to manage documentation, ensure process compliance, and deliver a frictionless experience. You’ll also help standardize bank onboarding workflows, maintain documentation repositories, and build domain expertise around banking integrations and compliance

requirements.

Here's what you'll be diving into :

• Act as the primary liaison between Client's customers and partner banks for onboarding and connectivity.
• Facilitate bank account opening for customers who are new to a partner bank, coordinating end-to-end with bank teams and guiding customers through required documentation and forms.
• Manage the complete process of connecting customer bank accounts to Client's including both connected banking and bespoke connectivity integrations.
• Review, interpret, and explain banking documents such as KYC Documents, integration forms, board resolutions, and connectivity requests to customers.
• Assist customers with SSL certificate procurement and setup, including coordination with Certificate Authorities (CAs).
• Track and manage changes to bank documentation or processes;

maintain standardized templates and updated process guides across all banking partners.

We're looking for someone who :