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Jira Admin

ConfidentialHyderabad / Secunderabad, Telangana

30+ days ago

Job description

We are looking for Jira Admin for one of our end customer projects.

Project Duration – 2 years

Location : Bahrain

Objectives :

To provide an advanced support of the daily activities of configuration and operation of the ITSM systems in terms of platforms, applications, and deployment of additional solution components. The Portal is accessed by users and 60 Government Entities.

Configuration of Fault, Performance, and Impact Analysis dashboards.

Configuration of Events and Alerts repots.

Configuration of Assets Availability and Performance reports.

Discovery and Monitoring of IT Infrastructure.

Monitoring Risk, Quality, and Impact Analysis of Business Services.

Creation of reports and dashboards

Management and Administration of ITSM tools

Development and Customization of ITSM tools

Tailor Jira Service Management to the organization's needs for streamlined processes.

Ensure full utilization of features and integrations to enhance productivity.

Quickly troubleshoot issues to minimize downtime and disruptions.

Analyze data to identify opportunities for process optimization and enhancement.

Provide comprehensive training and ongoing support to maximize user satisfaction.

Manage integrations with other tools for seamless data flow and coordination.

Implement measures to ensure compliance and safeguard sensitive information.

Prepare for future needs by scaling Jira Service Management accordingly.

Leverage expert knowledge to customize Jira Service Management to adapt to evolving business requirements and unique workflows.

Implement best practices to optimize the performance of Jira Service Management, ensuring smooth operation even under high loads and complex environments.

Scope of work :

customer is proposing to employ one outsourced resource : One System administrator to join its Government & System Development Directorate for One Year. The resource responsibilities will include but will not be limited to the below areas :

Key Skills :

IT Service Management System

Risk Assessment & Mitigation

Internal Controls

Incident & Change Management

SLA / ITIL Compliance

Documentation & Reporting

Project Management

IT Infrastructure Management

Client Relationship Management

Performance Analysis

Business Process Reengineering

Root Cause Analysis

Risk Mitigation & Management

Quality Control

Professional Experience :

Continuously monitor, evaluate, and evolve the ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability.

Successfully implemented the largest IT Service Management tool set and Process implementation in Gulf and Asia

Proficiency in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products

Expertise on process design and documentation at both program level and user level.

Strong communication skills :

Excellent analytical and problem-solving capabilities. Includes problem structuring, analysis, and ability to translate information into actionable implications and recommendations.

Facilitation, negotiation and influencing skills. Proficiency in negotiating priorities and resolving conflicts among project stakeholders. Able to influence others and function effectively in a collaborative work environment.

Ability to work in a team with all levels of people, both internal and external to the organization.

Ability to lead a team when necessary.

eGovernment experience an added advantage.

Knowledge of the following skills :

HACMP technologies and concepts

Backup and restore technologies

Disaster Recovery technologies and concepts

Network technologies and concepts

Windows Knowledge

Linux knowledge (Red Hat / CentOS preferred)

Relational Database knowledge and concepts (MSSQL preferred)

Proficiency in core IT administration functions related ITSM systems such as :

Operating system installation, startup, shutdown, and recovery

User administration

Networking administration

Storage administration (both local disk and SAN storage)

Server performance management

Security administration

Basic scripting techniques to automate processes (Shell, DOS batch, etc…)

Relevant Education Requirements

The candidates should meet the following education requirements :

Bachelor's degree in computer science or a related field

Relevant Certifications will add value.

Technical capabilities and skill set of the proposed professionals

IT Service Management :

Expert (Year of Experience 8+) – 100%