Document Services Specialist (MS Word Processor)

Job Summary :

The Document Services Specialist performs document control by creating, reviewing, and editing documents before they are sent to clients. These tasks involve editing, formatting, creating, revising, and converting documents using various applications, including transcription software.

Essential Job Responsibilities :

Process requests using best practices and the most efficient methods.

Create and / or revise work products using direct keyboard entry, scanners, or electronic conversion methods; transcribe audio and digital dictation, including deposition transcripts, as required.

Spell check, proofread, and cross-check documents to ensure accuracy and completeness.

Convert documents to and from standard formats per customer requests.

Utilize spell check, grammar check, and Excel formatting to ensure document consistency and accuracy.

Work with PDFs using Adobe, Kofax, and ABBYY software as needed.

Participate in ongoing departmental training to develop and maintain specialized skills required for document services.

Maintain a high level of confidentiality for all records and files.

Assist with various departmental projects and initiatives as assigned.

Provide excellent customer service by answering questions knowledgeably for both customers and team members.

Share ideas and contribute to team discussions.

Adhere to team processes, new implementations, and directives.

Continuously develop skillsets through company training courses, research, and on-site training sessions.

Communicate professionally with customers via telephone and email.

Adapt flexibly to changes in processes or requirements.

Take on additional responsibilities as assigned.

Qualifications & Characteristics :

Any bachelor’s degree or equivalent.

1 year of experience in a legal document production environment and / or legal secretarial experience.

Familiarity with MS Office applications including Word, Excel, Outlook, and PowerPoint.

Proficiency in spell check, grammar check, and Excel formatting is preferred.

Knowledge of PDF software such as Adobe, Kofax, or ABBYY is preferred.

Excellent communication skills with strong attention to detail.

Strong spelling, grammar, punctuation, sentence structure, and proofreading skills.

Ability to organize and prioritize multiple assignments effectively.

Initiative and good judgment to accomplish results efficiently.

Ability to perform under pressure within established timeframes while delivering high-quality work.

Strong customer service skills with the ability to interact professionally with all levels of management.

Familiarity with legal terminology is preferred.

Ability to work in a computer-intensive environment with prolonged sitting.