Customer Success Specialist (SaaS – Logistics / Material Tracking)
Measured Moves Pvt Ltdhosur, tamil nadu, in19 hours ago
Job descriptionProvide rapid responses and maintain SLA standards in a time-sensitive operational Troubleshoot login issues, manifest signing problems, workflow errors, and other Escalate complex issues to senior team members while maintaining clear Assist with remote onboarding of new users and customer sites. Support migration activities and deployments (e.g., V2→V3 rollout for Colorado). Guide customers through initial setup, project configuration, and platform workflows. Shadow existing customer success members to understand internal processes, Participate in testing and QA cycles as part of deployment readiness. Execute test cases, document findings, and provide feedback on defects, usability, Collaborate with the team to support QA and deployment testing protocols, ensuring Use testing participation as a core method of learning the platform and understanding Learn the platform thoroughly within the first 60 days and become independently Maintain internal notes, ticket histories, and escalation details. Contribute observations and suggestions to improve training materials, help Work closely with the Customer Success Manager, Support team, and Engineering Participate in department meetings, all-hands, and regular syncs to stay aligned with Provide additional bandwidth to the team during heavy deployment periods. At least 5 years of experience in Customer Success or Customer Support roles for a Experience supporting production-critical SaaS platforms is highly preferred. Exposure to logistics, transportation, construction, waste management, heavy Experience with material tracking, chain-of-custody workflows, landfills, or similar Prior experience supporting field operators or logistics personnel. Experience with remote customer onboarding for vertical SaaS platforms. Ability to learn a complex SaaS product quickly and operate it independently. Strong troubleshooting and problem-solving skills. Comfortable handling inbound customer calls and walking users through workflows. Familiarity with remote onboarding, remote training, and configuration support. Ability to participate in structured testing and QA workflows. Highly responsive and reliable with strong ownership mentality. Strong communication skills, especially with non-technical users. Ability to work well in fast-paced environments with minimal documentation. Comfortable working in remote teams and across time zones. Demonstrate strong understanding of the platform and its workflows. Independently handle a significant portion (≈50%) of daily support cases. Provide timely responses and follow SLA expectations. Support the team during major deployments (e.g., Colorado V3 migration). Participate effectively in QA and release testing cycles. Show solid judgment on when to escalate issues. Integrate into the team’s rhythm, meetings, standups, and processes.
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Location : 100% Remote aligned to EST hours
Type : Full-time
About the Role
We are looking for a responsive, detail-oriented Customer Success Specialist to
support our clients using a mission-critical, production-grade SaaS platform used
across landfills, haulers, and material generators. This role is ideal for someone who
thrives in fast-paced environments, can learn complex workflows quickly, and can
support customers whose day-to-day operations depend on immediate and accurate
issue resolution.
Key Responsibilities
Customer Support & Troubleshooting
- Serve as a primary point of contact for inbound support requests through phone,
email, and ticketing tools.
environment.
functional challenges faced by drivers, haulers, generators, and landfill operators.
communication with customers.
Onboarding & Implementation Support
deployment schedules, and operational workflows.
Testing & QA Participation (New)
and workflow inconsistencies.
smooth and stable rollouts.
edge cases and customer workflows.
Process & Documentation
capable of handling at least 50% of common support cases.
documentation, and internal workflows.
Cross-functional Collaboration
when needed.
deployment initiatives.
Required Skills & Qualifications
Experience
SaaS company.
operations, or similar industries is a strong plus.
operational systems.
Technical / Functional Skills
Soft Skills
Success Criteria — First 60–90 Days
By the end of the first 2–3 months, a successful hire should :
Create a job alert for this search
Customer Specialist • hosur, tamil nadu, in
Related jobs
![Technical Customer Success Specialist [B2B SaaS, Hybrid, New Delhi, 3-6 LPA]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Eazybe)
)
)
- Promoted
- New!
B2B SaaS - PLG Customer Success Specialist
Flowace.aiBangalore, IN PLG Customer Success Specialist | Flowace.B2B SaaS (Product-Led Growth environment preferred).We help organizations go beyond timesheets — enabling leaders to get real visibility into how work gets...Show moreLast updated: 6 hours ago
- Promoted
Strategic Customer Success Partner
ColorTokens Inc.Bengaluru, Republic Of India, IN Breaches happen—but with our cutting-edge.We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unpa...Show moreLast updated: 17 days ago
- Promoted
Customer Success Manager
ColorTokens Inc.Bengaluru, Karnataka, India Breaches happen—but with our cutting-edge.We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected.
Our innovative platform provides unpa...Show moreLast updated: 30+ days ago
- Promoted
Customer Success (Post Sales) – B2b Saas
QoruzBengaluru, Republic Of India, IN Customer Success Executive – (MarTech).About Qoruz, the Journey, and Life at Qoruz : https : / / bit.Customer Onboarding & Engagement.
Lead the onboarding journey for new customers, ensuring a seamless t...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Customer Success Specialist [B2B SaaS, Hybrid, New Delhi, 3-6 LPA]
EazybeBengaluru, IN Job Title : Technical Customer Success Specialist.Location : Kashmere Gate (Hybrid).Tech (or equivalent technical degree).
We are looking for a Technical Customer Success Specialist who can blend stro...Show moreLast updated: 6 hours ago
- Promoted
- New!
Customer Success Manager
GleantapBengaluru, IN Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns.
Businesses can utilize context...Show moreLast updated: 6 hours ago
- Promoted
Customer Success Engineer
Astra SecurityBengaluru, Republic Of India, IN Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform.Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security t...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)Bengaluru, Karnataka, India This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 17 days ago
- Promoted
Customer Success Specialist
Dr Karishma AestheticsBengaluru, Republic Of India, IN Karishma Aesthetics, led by Dr.Karishma Kagodu, MBBS, MS, MCh, is a premier plastic surgery and aesthetic care center located in Bengaluru.
We specialize in delivering personalized cosmetic and reco...Show moreLast updated: 5 days ago
- Promoted
Strategic Customer Success Manager
ResponsiveBengaluru, Republic Of India, IN Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.
The AI-powered Responsive Platform...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedBengaluru, India Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We’re currently working with 3000+ e-commerce brands globally acros...Show moreLast updated: 30+ days ago
- Promoted
Lead Customer Success Engineer
ZluriBengaluru, Republic Of India, IN Senior Customer Solution Engineer.Job Location : Whitefield, Bangalore.Reporting to : Director - Customer Solutions.Shift timings : US Timezone (4 PM - 1 AM IST).
Zluri is a next-gen Identity Govern...Show moreLast updated: 7 days ago
- Promoted
Customer Success Specialist (US Market)
illumineBengaluru, Republic Of India, IN Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers.
By integrating features like attendance tracking, billi...Show moreLast updated: 3 days ago
- Promoted
Customer Success Specialist
MarketStar India (Regalix)Bengaluru, Karnataka, India Position : Customer Success Consultant.At MarketStar, we are driven by a single purpose : to create growth.For the past 35+ years, we have been a trusted partner to the world's most innovative techno...Show moreLast updated: 2 days ago
- Promoted
Customer Success Specialist
KarixBangalore Urban, Karnataka, India Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving.Collaborate with internal teams, including Customer Success, Sales, and Product, t...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Specialist
WNU Mutual Fund Distribution Services Private LimitedBengaluru, Republic Of India, IN We are seeking a proactive and detail-oriented Customer Success Executive to manage client relationships, support transaction operations, and maintain data accuracy across multiple financial platfo...Show moreLast updated: 5 hours ago
- Promoted
- New!
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Measured Moves Pvt LtdBengaluru, IN Customer Success Specialist (SaaS – Logistics / Material Tracking).Location : 100% Remote aligned to EST hours.We are looking for a responsive, detail-oriented Customer Success Specialist to.This ro...Show moreLast updated: 18 hours ago
- Promoted
Customer Success (Post Sales) – B2B Saas
QoruzBengaluru, Karnataka, India Customer Success Executive – (MarTech).About Qoruz, the Journey, and Life at Qoruz : https : / / bit.Customer Onboarding & Engagement.
Lead the onboarding journey for new customers, ensuring a seamless t...Show moreLast updated: 2 days ago