Customer Success Specialist

Company Description

Dr. Karishma Aesthetics, led by Dr. Karishma Kagodu, MBBS, MS, MCh, is a premier plastic surgery and aesthetic care center located in Bengaluru. We specialize in delivering personalized cosmetic and reconstructive treatments with a focus on artistry, innovation, and safety. Our comprehensive services include facial aesthetics, body treatments, breast surgery, rhinoplasty, dermatology, hair transplants, non-surgical solutions, and more. Using state-of-the-art technology and advanced techniques, we are committed to enhancing confidence, appearance, and quality of life for every patient. Backed by a team of highly qualified professionals, we ensure comfort, privacy, and transformative results in every journey with us.

Role Description

This is a full-time, on-site role located in Bengaluru for a Customer Relations Executive. The role involves managing client relations, ensuring customer satisfaction, and maintaining a high standard of customer service. The Customer Relations Executive will be responsible for effectively addressing client inquiries, offering personalized support, and contributing to an exceptional patient experience. Additional responsibilities include coordinating appointments, maintaining client records, and assisting in the smooth functioning of front-office operations.

Qualifications

• Strong interpersonal skills to build and maintain client relationships
• Experience in client relations and customer satisfaction
• Proficiency in customer service and communication
• Organizational abilities and attention to detail
• Proficiency in using front-office tools and scheduling