Lead Salesforce Agentforce Solutions Engineer

Job Title : Senior Developer

Job Level : Sr. Associate

Experience : 4-8 years

Educational Qualifications : BE / B.Tech, MCA, M.Sc, M.E, M.Tech

Key Skills : Salesforce, AgentForce, DataCloud, Apex, Lightning Web Components (LWC), Integration, Workflow Automation, Custom Actions, API Integration, Deployment

Job Description

We are seeking a seasoned Senior AgentForce / Data Cloud Developer to create tailored solutions on Salesforce’s AgentForce platform. In this role, you will be responsible for building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.

The ideal candidate will have hands-on expertise with AgentForce actions, Apex development, custom prompts, and automation rule design—skills that streamline complex workflows, improve operational efficiency, and scale reliably as the business grows.

Required Skills :

• Solution architecture & build
• Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
• Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
• Data strategy & unification
• Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
• Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
• Automation & extensibility
• Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
• Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.
• Integration & scalability
• Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
• Apply CI / CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.
• Familiarity with Git-based version control, CI / CD pipelines, and release management (Salesforce DX).
• Testing & quality
• Comfort designing test datasets and executing rigorous system tests.
• Design representative test data, execute complex system tests, and shepherd releases through QA to production.
• Continuous improvement
• Partner with analysts and stakeholders to refine workflows, automations, and integrations based on real-world feedback.

Additional Skills