Senior Associate - Operations ( Collections Voice Process)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

We are looking for a motivated and customer-focused Collection Process Executive (Voice) to manage outbound calls to Service Providers regarding overdue payments. The role involves maintaining positive customer relationships while ensuring timely recovery of outstanding dues in compliance with company policies and industry regulations.

Key Responsibilities :

• Make outbound calls to Service Providers for payment reminders and collection of overdue accounts.
• Update and maintain accurate customer information and payment details in the system.
• Follow up on broken promises or delayed payments.
• Adhere to company policies, compliance, and quality standards during all customer interactions.
• Escalate complex or unresolved issues to the supervisor or collections manager as required.
• Meet daily, weekly, and monthly collection targets and KPIs.

Required Skills & Qualifications :

Primary Skills

Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Dipti Murudkar

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About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Skills Required

Relationship Building, customer experience management , Performance Management