Senior Manager, Credit and Collections

Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level.

As a Senior Manager of Credit and Collections, you will collaborate with business partners to ensure that the credit and collections processes are maintained, function smoothly and efficiently while mitigating risk. This role will be instrumental in process improvement, reporting the collections of outstanding accounts receivable, cash forecasting, and all other aspects of credit and collections. You will be responsible for customer escalations and expect to drive towards resolution.

We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities, meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude, excellent leadership skills that align with Snowflake Values, and a desire to help strengthen our collection process to scale with the company's long-term goals.

What You'll Do :

Perform analysis of collection practices and develop process improvements

Work with our internal sales and partner leadership teams on credit and collection issues

Review delinquent accounts, prepare monthly reports of high-risk accounts for executive leadership

Executive level reporting of cash, collections and other related metrics

Participate in and support systems improvements and focus on streamlining the collection process

Maintain legal compliance with bankruptcy proceedings

Develop future leadership through individual development plans, succession planning and mentorship

Collaborate with sales, partner, product and IT teams

Executive deck prep and presentation

What you'll need :

5+ years of global leadership experience

10+ years of credit and collections experience

Ability to make decisions in a fast-paced ambiguous environment

High-tech industry experience

Excellent communication skills, both written and verbal, and strong customer service approach while adhering to company policies and procedures

Ability to influence leadership across all levels of the organization

Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment

Participate in customer, executive level internal and external level meetings

Order-to-cash business process management experience

Financial savviness, ability to read financial information and make credit decisions

A collaborative mindset, working with deal desk and sales finance teams to analyze, and skillfully negotiate terms and conditions.

Experience in managing vendor relationships and contracts with precision.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information :

Skills Required

Process Improvement