Resource Management : Senior Executive

Roles & Responsibilities

• Tracking and addressing business requirements within required timeline
• Bench management & Allocation
• Day to day follow up and coordination with different teams (including business & support) to ensure timely flow of MIS
• Excellent in MS Excel (Hlookup, Vlookup, lookup, Pivot Table & Pivot Table Chart, Forms, If / else statements, data validation & Scenarios)
• Prompt reporting and reply to mails
• Time management and Proactive Approach
• Conduct deep dive analysis to uncover trends
• Assist reporting manager in designing of business reporting templates / dashboards etc. and automation of reporting requirement.
• Assist in creation of reports as required by business and support teams.
• Regular monitoring of budget vs actual and reporting of exceptions. Conducting variance analysis for the same for implementing corrective actions.
• Contribute to the development of a corporate culture which encourages dialogue, support for individuals, openness to new ideas and the ability of each individual in the organization to achieve professional and personal fulfillment.
• Acts as a point of escalation for all priority issues & provide effective solutions both within the team and for all external customers within the Business.
• Support to the team's for execution of assigned tasks and behaviors within the billing process such that KPIs, and SLAs are always met and often exceeded

THE INDIVIDUAL

Skills Required

Hlookup, Resource Deployment, Resource Management, Time Management, Pivot Table, Verbal Communication, Bench Management, Analysis, Monitoring, Design, Stakeholder Management, Writing, Data Validation, Communication Skills, Excel