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IVR Engineer
ConfidentialPune30+ days ago
Job descriptionThe ability to design callflows from requirements documentation and workshops. Expert knowledge of 1 or more IVR development environments, such as Genesys Composer, Avaya AOD, Voice Objects / CXP, etc. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux. A working knowledge of telephony technologies including call routing, SMS, VOIP. State Machine Experience Knowledge. Unix / shell scripting (Bash, PowerShell, or any other shell). Application support experience.
IVR and Speech Recognition Experience
- 3+ years of IVR / Speech Recognition experience.
Callflow Design
IVR Development Environments
IVR Environments and Operating Systems
Telephony Technologies
State Machine Experience
Scripting Skills
Application Support Experience
Skills Required
Linux, Shell Scripting, Application Support, Ivr, Genesys
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Engineer • Pune
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