Support Specialist

About Client :

Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. It excels in building new products and re-engineering legacy products using state-of-the-art technologies and innovation. Led by an entrepreneurial leadership team that prioritizes execution, outcomes, and continuous learning, It has been recognized as one of Pittsburgh’s fastest-growing companies by the Pittsburgh Business Times and as a leader in innovation by Smart Business Magazine.

• Job Title : L2 Support
• Key Skills : New Relic,Google Analytics,Google Lighthouse,Scripting
• Job Locations : Bangalore, Pune, Mumbai, Hyderabad and remote
• Experience : 5 - 9 yrs
• Education Qualification : Any Graduation.
• Work Mode : Hybrid.
• Employment Type : Contract.
• Notice Period : Immediate - 15 Day

Job Description :

5+ years of experience in a technical support or monitoring role.

Hands-on experience with New Relic – setup, dashboards, alerts, troubleshooting.

Strong understanding of Google Analytics (GA) and Google Lighthouse.

Basic to intermediate coding / scripting knowledge (e.g., Python, Bash, JavaScript).

Strong debugging mindset – able to trace issues logically and dig into logs / metrics.

Familiarity with production environments and tools like logs aggregators (e.g., ELK, Datadog – optional).

Key Responsibilities :

Proactive monitoring and alert handling across production systems.

Configure and manage New Relic for end-to-end observability (infrastructure, APM, synthetics).

Act as the first responder to system incidents, triaging issues and determining root causes.

Collaborate with developers by providing detailed, actionable information on what went wrong.

Analyze web performance using Google Lighthouse and Google Analytics (GA).

Create and manage scripts / tools to aid in system diagnostics and validation.

Participate in continuous improvement of monitoring setups and response runbooks.

Maintain documentation of support activities, issue patterns, and mitigation steps.

Interested candidates please share resume