Technical Support Specialist - Microsoft Cloud Solutions Provider

Job Title :

Technical Support – Microsoft Cloud Solution Provider

Company Description :

Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operated

distributor and technology integrator , with an offshore office located in

Bangalore, India . Servicing over

5,000 resellers

across Australia, we operate from warehouses in

Brisbane and Sydney , providing tailored account management and a flexible, partner-first approach to doing business.

Specializing in

components, computer systems, notebooks, networking, servers, and security , Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs.

As a

Microsoft Cloud Solution Provider (CSP) , Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range of

SaaS products

covering

security, backup, migration , and

collaboration tools .

Role Description : This is a

full-time, on-site position based in Bangalore , for a

Technical Support Specialist – Microsoft Cloud Solution Provider .

The role requires an experienced support professional with strong technical skills in

Microsoft Cloud technologies

and licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery.

Key Responsibilities :

Provide Tier 1 & Tier 2

technical support

for Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.).

Assist with

M365 tenancy administration , user provisioning, licensing assignments, and troubleshooting.

Manage

Microsoft licensing

across cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center.

Troubleshoot

Entra ID (AAD)

issues, including user / group policies and authentication challenges.

Configure and support

Teams (including Calling), SharePoint, and Defender for Endpoint .

Respond to queries related to

compliance solutions

like

AIP ,

DLP , and Microsoft Purview.

Assist in

on-prem to cloud migration

support, including mailbox migration and hybrid configurations.

Provide operational support for

Azure services , including Networking and Virtual Machines.

Engage in multi-platform support including

Google Workspace (G-Suite) ,

AWS , and

GCP

if required.

Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices.

Coordinate with product vendors for issue escalation and resolution when required.

Maintain documentation and case logs and follow SLAs for resolution timelines.

Educate users on new features, best practices, and policy compliance where needed.

Required Skills & Qualifications :

Experience in

technical support roles

handling Microsoft 365 and Azure-related queries.

Hands-on knowledge of :

Windows & Apple Desktop Support

Microsoft Entra ID (AAD), Intune / Endpoint Manager

Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint

Compliance : AIP, DLP, Data Protection Policies

PowerApps, Power BI (basic troubleshooting and user support)

Experience with Microsoft licensing and the

Microsoft Partner Center

portal.

Familiarity with

automation ,

copilot , or

AI (LLM / ML)

tools is a plus.

Working knowledge of

networking technologies

and cloud infrastructure (Azure / AWS / GCP).

Strong communication and interpersonal skills to handle client interactions professionally.

Willingness to work in a

customer-facing support capacity

across different time zones.

Preferred Certifications :

Microsoft 365 Certified : Fundamentals / Administrator / Security

Microsoft Azure Fundamentals / Associate

Microsoft Certified : Power Platform Fundamentals

Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonus

Location : On-site –

Bangalore, India