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Technical Support Specialist - Troubleshooting

TALENT HUNT PLACEMENTS AND CONSULTANCYIndia

30+ days ago

Job description

Job Summary :

We are looking for a dedicated Technical Support Specialist to provide technical assistance and support to our clients and internal teams.

The ideal candidate will have excellent problem-solving skills and the ability to troubleshoot software and hardware issues, ensuring high customer satisfaction and timely resolution of technical problems.

Key Responsibilities :

Provide first-level technical support via phone, email, chat, or remote tools.
Diagnose and resolve hardware, software, network, and application issues promptly.
Guide users through step-by-step solutions and provide clear instructions.
Document issues and resolutions accurately in the ticketing system.
Escalate complex issues to higher-level technical teams when necessary.
Collaborate with cross-functional teams to identify and resolve recurring problems.
Maintain up-to-date knowledge of products, services, and technical advancements.
Assist in user account setup, access permissions, and system configurations.
Participate in training sessions and contribute to the creation of support documentation and FAQs.

Required Qualifications :

Bachelors degree in Computer Science, Information Technology, or related field preferred.

2+ years of experience in technical support or help desk roles.

Strong knowledge of Windows, macOS, Linux operating systems, and common software applications.

Familiarity with networking concepts (TCP / IP, DNS, VPN) and troubleshooting.

Excellent communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively.

Strong problem-solving and analytical abilities.

Experience with ticketing systems and remote support tools

(ref : hirist.tech)

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Technical Support Specialist • India