ITSM Process Owner (ServiceNow)

ITSM Process Owner (ServiceNow)

India / Remote

Full-time / Contract

We’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow .

Key Responsibilities :

Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).

Act as ServiceNow ITSM subject matter expert, driving automation and best practices.

Define KPIs / SLAs and ensure compliance with ITIL standards.

Collaborate with IT and business stakeholders to ensure alignment and adoption.

Qualifications :

5+ years in ITSM, with 3+ years on ServiceNow ITSM modules.

Strong knowledge of ITIL v3 / v4.

Excellent communication and stakeholder management skills.

ITIL / ServiceNow certifications preferred.