Delivery Head - BFSI

About the Client : A global IT MNC

Role : Delivery Head BFSI

Location : Chennai

Role Summary :

Seeking a Delivery Manager to lead and optimize key client engagements. The ideal candidate will possess extensive experience in Agile project delivery, client management, P&L oversight, and people leadership.

Key Responsibilities :

• Delivery Management : Oversee the end-to-end delivery of Application Development, Maintenance, and Support projects using Agile methodologies in an onsite-offshore model.
• Client Engagement : Cultivate and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded.
• P&L Management : Manage the Profit & Loss for sizable accounts, including revenue targets exceeding $20 million USD independently.
• Account Oversight : Provide 360-degree management for sizable client accounts, leveraging strong financial acumen and cost management strategies.
• Agile Transformation : Drive the transformation of large-scale programs from Waterfall to Agile methodologies, ensuring seamless integration and execution.
• Service Line Collaboration : Work closely with service line managers and SPOCs to develop solutions and enhance the business pipeline.
• Customer Needs Assessment : Identify and analyze customer needs, using feedback to refine and improve service delivery.
• Team Leadership : Lead the service delivery team, manage conflicts, and ensure efficient execution of processes and tasks.
• Continuous Improvement : Implement Continuous Improvement Programs focused on enhancing service delivery and reducing costs while maintaining customer satisfaction.
• Financial Oversight : Manage budgets effectively, identifying opportunities for cost reduction without compromising quality.

Qualifications :