Global Delivery Head

Position : Global Delivery Head(ERP & BFSI )

Experience : 20+ Years

Location : Chennai

Immediate Joiners Preferable

Profile Summary :

Seasoned Global Delivery Head with over two decades of experience in leading large-scale IT and consulting projects across diverse domains. Proven expertise in managing end-to-end delivery operations for U.S.-based clients, ensuring high customer satisfaction and consistent achievement of business objectives. Adept at driving project excellence, optimizing delivery processes, and maintaining exceptional CSAT (Customer Satisfaction) scores through strategic leadership, stakeholder management, and operational efficiency.

Core Competencies :

• Global Delivery Management
• IT & Consulting Services Leadership
• US Client Engagement & Relationship Management
• Customer Satisfaction & CSAT Improvement
• Program Governance & Service Excellence
• Cross-Functional Team Leadership
• Strategic Planning & Execution

Skills Required

Global Delivery Management