Business Analyst - Remote WindTech Engineer

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of a BA, Remote WindTech Engineer

The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.

Responsibilities

1. Case Management

oMonitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue

oUnderstand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information

oWrite the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow

oTriage the case to concerned technical team if case requires additional inputs from other support team

oManage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

• Updating data related to field contacts of wind farms in e-SCADA platform
• Correcting life census of wind turbines by connecting remote desktop of particular windfarm
• Creating and distributing special instructions developed by product engineering team to the field team and customers
• Creating and distributing daily and weekly wind farm health report by analyzing the data available on ServiceNow
• End of warranty replacement / repair claims management by identifying the issues raised by customer and assigning the case to the correct technical group for resolution

2. Technical Support

oMonitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue

oUnderstand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information

oWrite the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow

oTriage the case to concerned technical team if case requires additional inputs from other support team

oManage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

3. Remote Monitoring of Vibration in Wind Turbine

oMonitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered

oWrite the technical recommendation to field engineers to perform inspection & troubleshootingto find root cause for events and anomalies to eliminate any downtime for the wind turbines

Type of events and anomalies to be managed

Qualifications

Minimum qualifications

Technical Skills

Key competencies

Why join Genpact?

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.