Talent.com
No longer accepting applications
Head - Concierge Services

Head - Concierge Services

Entrust Family Officekolkata, west bengal, in
2 days ago
Job description

About Entrust Family Office

Entrust Family Office is a leading Multi-Family Office committed to serving ultra-high-net-worth individuals (UHNI) and uber-wealthy families with a comprehensive range of financial and non-financial services, tailored to their unique needs.

Position Overview : Head - Concierge Services

Entrust Family Office is building a world-class UHNI Concierge Services vertical to complement its multifamily office offerings. The Head – Concierge Services will be responsible for conceptualising, building, and scaling this business as an independent profit centre. The leader will design exceptional lifestyle experiences for UHNI families while ensuring seamless execution and monetisation of the vertical.

This is a high-ownership, entrepreneurial role suited for a driven professional with deep networks, impeccable service standards, and the ability to create differentiated value in luxury lifestyle management.

Job Title : Head of Concierge Services

Location : Bangalore (with travel as required)

Experience : 15+ years in high-end hospitality, luxury travel, aviation / airline customer experience, event management, or UHNI concierge services

Reporting To : Founders / CEO

Role Type : Leadership | Build & Run an Independent Vertical

Key Responsibilities

A. Vertical Leadership & Strategy

  • Build the Concierge Services vertical from the ground up with clear revenue models and service playbooks.
  • Develop annual business plans, pricing structures, partner agreements, and monetisation strategies.
  • Lead a team (eventually) and build systems, SOPs, and service delivery standards aligned to UHNI expectations.
  • Ensure complete confidentiality, discretion, and trust in all UHNI engagements.

B. Luxury Travel & Experiential Services

  • Curate bespoke luxury travel experiences—global vacations, pilgrimages, adventure drives, cultural trails, high-end spiritual retreats, and more.
  • Build deep relationships with luxury hotels, boutique resorts, global travel curators, cruise lines, charter operators, villas, and experiential platforms.
  • Create an “Entrust Luxury Travel Partner Network” covering :

    • o Global five-star chains o Boutique curated stays o Private islands & villas

    o Chartered yachts

    o Luxury safari and heritage tours

    o Exclusive international festivals and cultural circuits

    C. Event Curation & Exclusive Access

  • Conceptualise, plan, and execute intimate family events, milestone celebrations, private concerts, cultural evenings, and gatherings for Entrust families.
  • Develop access to premium event organisers for :

    • o Global sporting events (F1, Wimbledon, IPL, Olympics, etc.)

    o High-end music festivals

    o Art fairs and auctions

    o Luxury watch, auto, and lifestyle showcases

  • Manage all aspects of social and personal event planning with meticulous attention to detail.

    • D. Mobility & Lifestyle Advisory

  • Build strong relationships with top automobile showrooms and premium vehicle dealerships (luxury SUVs, sports cars, EVs, supercars).
  • Offer advisory on vehicle selection, procurement, leasing, or chauffeur services tailored to UHNI needs.
  • Develop vendors for special services such as heritage car rentals, premium airport transfers, and elite chauffeur networks.

    • E. Aviation, Yachting & High-Value Assets

  • Develop a vetted ecosystem of partners offering :

    • o Fractional ownership of private jets o Helicopter charter services

    o Private jet card programs

    o Procurement or leasing of yachts

    o Marina services and global yacht brokers

  • Provide comparative insights and negotiate preferential pricing for Entrust clients.

    • F. Vendor & Partner Network Management

  • Build and manage a high-quality network of premium vendors across lifestyle, hospitality, art, travel, wellness, entertainment, and personal services.
  • Establish SLAs, negotiate terms, and ensure seamless execution.
  • Conduct periodic quality checks and maintain a vetted recommendation list for families.

    • G. UHNI Client Management

  • Act as a single point of contact for high-profile families with extremely high responsiveness and discretion.
  • Understand lifestyle, preferences, and personal nuances of UHNI families to personalise experiences.
  • Manage last-minute requests, crisis situations, and complex logistics with calm efficiency.

    • Key Qualification & Experience

  • 15+ years of experience in one or more of the following :

    • o Luxury hospitality

    o Premium airline customer experience (First / Business Class segment)

    o High-end event management

    o UHNI concierge services

    o Luxury travel or lifestyle management

  • Experience working with top-tier, demanding clientele is essential.

    • Skills & Attributes

  • Strong network in luxury travel, hospitality, mobility, events, entertainment, and lifestyle sectors.
  • Exceptional communication and interpersonal skills; poised, polished, and culturally sensitive.
  • Go-getter mindset with entrepreneurial energy and ability to build a vertical independently.
  • Deep understanding of UHNI expectations, discretion, and service excellence.
  • Strong negotiation skills and ability to secure preferential arrangements.
  • High availability mindset (24 / 7 responsiveness when required).
  • Ability to work in a fast-paced, confidential, high-trust environment.
  • Strong execution orientation with the ability to deliver on tight timelines.

    • Performance Metrics

  • Monetisation of the concierge vertical.
  • Net promoter score (NPS) and satisfaction of UHNI families.
  • Strength of partner ecosystem and volume of curated experiences delivered.
  • Revenue from travel, events, luxury services, and high-value asset facilitation.
  • Quality, consistency, and uniqueness of experiences curated.
  • Ability to run the vertical independently with strong operational discipline.

    • Why Entrust?

  • Opportunity to build a high-visibility vertical in a fast-growing multi-family office.
  • Work closely with some of India’s most influential entrepreneurs and families.
  • Creative freedom to craft unique experiences and shape a new business line.
  • A culture rooted in trust, excellence, and long-term client relationships.
    • Create a job alert for this search

    Head Service • kolkata, west bengal, in

    Related jobs
    • Promoted
    Head Of Operations

    Head Of Operations

    HOTEL POLO TOWERS GROUPKolkata, Republic Of India, IN
    This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Supervise all aspects of hote...Show moreLast updated: 29 days ago
    • Promoted
    Polo Towers Group - Head - Operations

    Polo Towers Group - Head - Operations

    Polo Towers GroupKolkata, India
    Head - Operations (Multi Hotel Exp) (10-12 yrs) 1.Operational Management : - Supervise all aspects of hotel operations, includin...Show moreLast updated: 15 days ago
    • Promoted
    Head-Innovation & Start Up Ecosystem

    Head-Innovation & Start Up Ecosystem

    Brainware UniversityBarasat, West Bengal, India
    Head-Innovation & Start Up Ecosystem About the Role : - At Brainware University, we believe innovation isn’t a department — it’s a culture. As the Head – Innovations & Start Up Ecosystem, you will s...Show moreLast updated: 8 days ago
    • Promoted
    Display Manager

    Display Manager

    Kerovit - A Kajaria CompanyKolkata, West Bengal, India
    Job Title : Regional Display Head – Kajaria Bathware.The role focuses on enhancing visual merchandising standards, ensuring brand consistency, and creating impactful customer experiences that drive ...Show moreLast updated: 2 days ago
    • Promoted
    Sr. Manager of Reservations

    Sr. Manager of Reservations

    Yonder Talent IndiaKolkata, IN
    We are seeking an experienced and strategic.This leader will oversee all aspects of reservation operations, from driving service excellence to operational efficiency and revenue performance.The ide...Show moreLast updated: 18 days ago
    • Promoted
    Head Thermal project

    Head Thermal project

    MNCKolkata, IN
    Plan, lead, and deliver on key engineering for.Thermal equipment’s like furnaces.Development and sustenance of engineering equipments, processes and systems. Meeting the targets around Quality, Deli...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Engineering

    Head of Engineering

    CLIRNETKolkata, West Bengal, India
    Job Title : Head of Engineering.We are seeking an experienced and visionary.The ideal candidate will be a strategic leader with a strong technical foundation, proven experience in managing high-perf...Show moreLast updated: 17 days ago
    • Promoted
    Head of Sales

    Head of Sales

    AviateKolkata, IN
    At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data. We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Chief of Staff – Founder’s Office | Tier-1 Consulting Preferred | US EdTech

    Chief of Staff – Founder’s Office | Tier-1 Consulting Preferred | US EdTech

    Magma Digital VenturesKolkata, IN
    Chief of Staff / Founder’s Office - Learning Design, Strategy & Consulting | EdTech Startup.Work Hours : EST (6 : 00 PM- 3 : 00 AM IST). Our mission is to help teams and leaders unlock their highest pote...Show moreLast updated: 14 hours ago
    • Promoted
    Delegate Acquisition Manager

    Delegate Acquisition Manager

    REDD Mediakolkata, west bengal, in
    Delegate Acquisition Manager – Hotel Guest Experience Forums.Full-Time or Freelance | Remote | Global Markets : India, Middle East, Europe & UK). Redd Media Limited is a forward-thinking company comm...Show moreLast updated: 14 days ago
    • Promoted
    • New!
    Head of Customer Success

    Head of Customer Success

    Primesoft Inckolkata, west bengal, in
    A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Head Of Customer Success

    Head Of Customer Success

    Primesoft IncKolkata, Republic Of India, IN
    A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Director or Head of Global Admission

    Director or Head of Global Admission

    HRM Counselkolkata, west bengal, in
    We’re looking for a dedicated & experienced person for the role of "Director or Head of Global Admission" to oversee the global admissions department of world’s topmost university campus.Will devel...Show moreLast updated: 11 hours ago
    • Promoted
    Head of Operations

    Head of Operations

    HOTEL POLO TOWERS GROUPKolkata, West Bengal, India
    The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are run...Show moreLast updated: 28 days ago
    • Promoted
    Zonal Head Services- East Zone

    Zonal Head Services- East Zone

    ConfidentialKolkata
    Goals Key Result Areas Supporting Actions.Painter & Contractor Partnering Painter & Contractor Partnering - Profiling & Field Verification - Manage the Field Verification Process of the contractors...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Specialist (Home Services)

    Senior Operations Specialist (Home Services)

    InstaServicekolkata, west bengal, in
    Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional. California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 30+ days ago
    Facility Head

    Facility Head

    Your TA PartnerKolkata, WB, in
    Quick Apply
    We are looking for a Facility Head to manage the overall upkeep, maintenance, and smooth functioning of all company units. The role includes supervision of support staff, handling repair work, coord...Show moreLast updated: 10 days ago
    • Promoted
    • New!
    Reservations Executive

    Reservations Executive

    Bari Kothi Heritage HotelGreater Kolkata Area, India
    We are seeking a dynamic and customer-focused.This role requires excellent communication, sales skills, and the ability to deliver seamless guest experiences. Manage room reservations, group booking...Show moreLast updated: 4 hours ago