Polo Towers Group - Head - Operations

Head - Operations (Multi Hotel Exp)

1. Operational Management :

• Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Ensure consistent service standards are met across all departments.
• Monitor performance metrics to assess operational efficiency.

2. Team Leadership :

3. Financial Management :

4. Managing the Guest Experience

5. Strategy and Growth :

6. Compliance and Quality Control :

7. Technology and Innovation :

Required Skills and Qualifications :

This role requires someone who can think strategically, make data-driven decisions, and lead a diverse team of professionals to deliver exceptional experiences for guests.

(ref : iimjobs.com)