Zonal Head Services- East Zone

Goals Key Result Areas Supporting Actions

• Painter & Contractor Partnering Painter & Contractor Partnering - Profiling & Field Verification - Manage the Field Verification Process of the contractors from start to end.
• Have a calendar in place to detail out target vs ach of all week / month / annual milestones.
• Profile contractors in FY23-24. Contractor data tracker to be handy at all times for capturing the market intelligence gathered by team.
• Painter & Contractor Partnering - Engagement & Developing Relationship - Regular interaction and engagement to be planned with the opinion leaders in the contractor fraternity.
• This should be done with a motive of developing strong relationships, driving business, getting market intelligence & making them spokesperson for brand ABG.
• Have a detailed plan / approach in place to be regularly discussed with ZSM.
• Launch Preparedness Launch Preparedness - Product Sampling - Active involvement in the sampling activity. Have a structure in place to conduct sampling, capture the activity and share timely feedback with the concerned team.
• Launch Preparedness -Loyalty App Launch - Responsible for a successful launch of Loyalty App for the contractors. Coordinate with central team to come up with a strong plan for contractor enrolment in the app.
• Plan & execute activations for the launch of app in small and big markets.
• Academy Space Academy Space - Inception & Operations - Shortlist & finalize location for the academy by completing all the commercial requirements. '- Coordinate with central team for the complete designing of the academy.
• Design a strong holistic plan for launch of academy.
• Identify the training needs of the internal and external stakeholders to come up with a training calendars, database of trainees, training modules & space utilization plans.
• Academy Space - Product Trials - Extend strong support for product trials by proving the necessary and timely inputs. This should be supported with content creation for the new products.
• Team Management Team Management - Recruitment, Onboarding & Development - Ensure timely recruitment and onboarding of all sanctioned positions.
• Conduct regular field visits to manage the non city markets with an intent of driving the team with the group objective.
• Have weekly & monthly discussions / reviews with team. Share necessary insights with ZSMs and central team. Have a calendar in place to detail out the projects and timelines to your team.
• Cross functional integration Cross functional integration - QC Audits - Ensure on-time QC Audit at 100% sites in strong coordination with PS Team. This should be done with the prime motive of maintaining Unit NPS at decided %
• Cross functional integration - Integration - Strong coordination required with field and central teams required at all times. Have joint market visits at least once a month to develop strong insights for driving painter / contractor fraternity and utilization of academy.

Desired Skills and Experience

Stakeholder management, Team Handling, Market Insight

Skills Required

Stakeholder Management, Team Handling, market insight, field verification , Relationship Building, product sampling