ITSM Incident Management Analyst

About The Role

A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune.

Key Responsibilities

• Incident Management : Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies.
• Process Improvement : Continuously improve incident management processes, procedures, and tools to enhance efficiency and reduce downtime.
• Data Analysis : Analyze incident data to identify trends, patterns, and opportunities for improvement.
• Automation : Leverage automation tools to streamline incident management tasks and reduce manual effort.
• Collaboration : Collaborate with cross-functional teams to ensure timely incident resolution and effective communication.
• Reporting : Generate accurate and timely reports on incident metrics and key performance indicators.

Qualifications And Experience

What We Offer

Join a Global Leader

This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we encourage you to apply.

Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.

Technology : IT

Job Type : Full Time

Job Location : Pune

Work Mode : Hybrid

Experience : 3 Years

Work Shift : UK

Skills Required

Servicenow, Virtualization, Monitoring Tools, Networking, Automation Tools, Confluence, Powerbi, Windows Administration, Data Center Operations, Scripting Languages, Azure Devops