SIAM IT Service Manager

Role : SIAM IT Service Manager

Required Technical Skill Set : Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle

Experience Range : 10-15 yrs

Location : Pune, Chennai

Desired Competencies (Technical / Behavioral Competency)

• Significant knowledge and skills in the following areas : ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to : - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).
• Significant knowledge and skills in the following area : leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management / improvement framework. Managing Service Reviews and approval of supplier-delivered reports.
• Significant knowledge and skills in the following area : Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.
• Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.
• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application
• ITIL and Agile certified

Role Responsibilities

Skills Required

Service Level Management, Itil V3, Knowledge Management, Change Management, Incident Management, Agile, Problem Management, Service Request Management, Major Incident Management, Lean Six Sigma