Customer Support Associate

Customer Support Associate - Crypto Startup - Bengaluru

Job Summary :

A leading crypto startup that engaged to reshape the future of crypto futures trading, is keen to hire for the role of Customer Success / Support Associate role with 2+ years of experience and has strong understanding of cryptocurrency, blockchain KYC, and AML regulations. This role involves in handling issues and queries by providing 24 / 7 multi-channel support.

About the company :

Our client, a leading start-up who is on a mission to propel the widespread adoption of cryptocurrencies in India and to reshape the future of crypto futures trading. They are the architects of a future where financial markets seamlessly integrate with the world of digital assets.

Location : Bengaluru, Karnataka, India

Roles and Responsibilities :

Provide real-time resolution for user queries related to trading, transactions, and wallet operations.

• Support users through KYC verification, trade execution, and blockchain fundamentals.
• Work in structured rotational shifts with effective handovers to ensure continuous support.
• Maintain composure and professionalism during high market volatility and crisis situations.
• Collaborate closely with tech, compliance, and finance teams to resolve complex cases.
• Adhere to regulatory and compliance standards with strong focus on AML and KYC protocols.
• Ensure SLA compliance by resolving critical issues promptly and within defined timelines.
• Accurately document and log all cases with attention to detail for future reference and audits

Requirements :

Education : Any Graduate / Post Graduate

Experience : 2+ years of experience in a customer success / support role, preferably within a start-up or cryptocurrency firm.

Work type : Work from office.

Work schedule : Rotational shifts and may include night shifts and weekends

Perks :

Contact Details : For more details on this vacancy, contact us at

_______________________________

HireGenie is a premier Finance Recruitment Consultancy, helping companies and startups find top-tier finance professionals. We operate across India, UAE, Saudi Arabia, and South Africa.