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Customer Support Associate - Non Voice

Customer Support Associate - Non Voice

White Forcebangalore, India
6 hours ago
Job description

Job description

Job Summary :

We are looking for a motivated and detail-oriented Customer Support Associate to join our non-voice process team. The ideal candidate will handle customer inquiries and provide support through email, chat, or other written communication channels. This role demands excellent written communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities :

  • Respond promptly and professionally to customer inquiries via chat, email, or ticketing systems.
  • Resolve customer issues efficiently while maintaining a high level of accuracy and empathy.
  • Document customer interactions and solutions in the system for future reference.
  • Identify and escalate priority issues to the appropriate team as needed.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Provide detailed product and service information as required.
  • Follow up on customer issues to ensure resolution and satisfaction.
  • Maintain confidentiality and handle sensitive information securely.

Skills and Qualifications :

  • Education : A bachelor's degree or equivalent.
  • Experience : 0–2 years of experience in customer service, preferably in a non-voice process.
  • Communication Skills : Excellent written English skills, including grammar and spelling.Strong typing skills with attention to detail.
  • Technical Skills : Proficiency in using CRM tools, email platforms, and chat applications.Basic knowledge of Microsoft Office (Word, Excel, etc.).
  • Soft Skills : Strong problem-solving and critical-thinking abilities.Patience, empathy, and the ability to handle stressful situations.Ability to work collaboratively in a team-oriented environment.
  • Other Requirements : Flexibility to work in rotational shifts, including weekends and holidays.Willingness to learn and adapt to new processes and technologies.
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    Customer Support Associate • bangalore, India