Zensar Technologies - Service Delivery Director - Cloud Infrastructure

How You'll Contribute :

As a Service Delivery Director, you will lead and oversee the delivery of cloud infrastructure and security services, ensuring alignment with client requirements and organizational goals. You will be pivotal in managing service delivery excellence, client satisfaction, financial performance, and continuous improvement initiatives across multiple accounts.

Key Responsibilities :

Service Delivery Management :

• Oversee end-to-end delivery of cloud infrastructure and security services, ensuring adherence to SLAs and KPIs.
• Develop, maintain, and manage detailed project plans, timelines, and budgets to ensure on-time, on-budget delivery.
• Manage client escalations promptly, ensuring resolution and maintaining strong client relationships.
• Identify opportunities for account growth and collaborate with sales and account management teams to capitalize on them.
• Review and approve modifications in project plans, engaging with stakeholders to implement beneficial changes.
• Maintain direct communication with customers to anticipate transformation deals and stay abreast of industry trends and account mining.
• Manage vendor relationships including reporting, procurement, and service management aspects.

Financial Management :

Continuous Improvement & Innovation :

Analytics & Reporting :

Technical Leadership :

Core Skills :

Preferred Qualifications :

(ref : hirist.tech)