Knowledge Manager

Job description

The  Knowledge Manager  will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team. The  Knowledge Manager  will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The  Knowledge Manager  will also promote and support a continuous learning culture within the GBS+ community.

The  Knowledge Manager  will collaborate with Service Delivery teams and Function / Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She / He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.

Main Responsibilities :

Knowledge Strategy & Approach

• Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets
• Establish Knowledge Management processes, standards & governance
• Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture

Knowledge Asset Creation & Maintenance

Knowledge Effectiveness

Resource Management

Basic Qualifications :

Preferred Qualifications :

Skills Required

Data Analysis, Erp System, GBS, Service Delivery