Job Description
Job Title : Engineering Manager
Location : Gurugram, Haryana
Experience Required : 1215 years
About the Role :
We are seeking an experienced Engineering Manager to lead a talented team of FreeSWITCH engineers, Python developers, and UI / UX designers in building and scaling our click-to-call marketing SaaS analytics platform for advertisers. You will drive the development of a robust, scalable, and secure platform that empowers advertisers with real-time call tracking, analytics, and campaign optimization tools.
Key Responsibilities :
- Lead and mentor a cross-functional team of FreeSWITCH engineers, Python developers, and UI / UX designers to deliver high-quality, scalable features for our SaaS platform.
- Oversee the end-to-end development lifecycle, from planning and architecture to deployment and maintenance, using Agile / Scrum methodologies.
- Ensure seamless integration of telephony systems (e.g., FreeSWITCH, VoIP) with analytics pipelines and advertiser-facing dashboards.
- Collaborate with product managers and stakeholders to translate advertiser needs (e.g., call attribution, ROI tracking) into technical solutions.
- Implement and maintain CI / CD pipelines, containerized environments, and API-driven integrations to support rapid iteration and scalability. - Uphold SaaS security best practices (e.g., SOC2, GDPR) to protect sensitive call and advertiser data.
- Foster a collaborative, inclusive team culture, motivating engineers to achieve technical and professional excellence.
Qualifications :
Bachelors degree in Computer Science, Engineering, or a related field (Masters preferred).12-15 years of software engineering experience, with expertise in both front-end (e.g., React, Angular) and back-end development (e.g., Python, Node.js).Proven experience building and scaling B2B SaaS platforms, ideally in adtech, martech, or analytics.Hands-on experience with VoIP and telephony systems (e.g., FreeSWITCH, Asterisk) and real-time communication protocols (e.g., SIP, WebRTC).Strong understanding of data analytics pipelines for processing and visualizing marketing metrics (e.g., call attribution, conversion tracking).Demonstrated leadership in managing cross-functional engineering teams, with a track record of delivering complex projects on time.Proficiency in containerization (e.g., Docker, Kubernetes), microservices, and API-first architectures.Experience with CI / CD tools (e.g., Jenkins, GitLab CI) and cloud platforms (e.g., AWS, GCP, Azure).Knowledge of SaaS security, including access control, data privacy, and compliance (SOC2, GDPR).Excellent problem-solving and decision-making skills in fast-paced environments.Strong communication skills to convey technical concepts to non-technical stakeholders, such as advertisers or marketing teams.(Optional) Experience working in dynamic markets like Dubai or the Middle East, with an understanding of regional business practices.Preferred Skills :
Familiarity with adtech / martech ecosystems (e.g., CRM integrations, Google Ads, or call tracking platforms).Experience mentoring remote or distributed teams to maintain productivity and collaboration.Passion for building user-centric analytics platforms with intuitive UI / UX.Why Join Us?
Be part of a fast-growing SaaS company revolutionizing click-to-call marketing analytics. Lead a talented team, work on cutting-edge telephony and analytics solutions, and make a direct impact on advertisers success.
(ref : hirist.tech)