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Vertical Lead-Renewals

Vertical Lead-Renewals

ConfidentialPune, India
8 days ago
Job description
  • Manage Out sourced call center and deliver on topline (premium) targets
  • Delivering on month on month targets for Insurance premium
  • Managing Lead flow, Lead Consumption and Customer Servicing metrics
  • Sharp in Data analytics
  • Resource Planning (day to day activities, rostering)
  • Training, Skilling, Reskilling, Upskilling of Call Center executives on various insurance products and services offered
  • Hire, Coach and retain talent
  • Manage Attrition
  • Evaluate Performance
  • Evaluate performance objectively, set and monitor KPI's of team leads, call center executives
  • Monitor and continuously find ways to improve performance and productivity
  • Monitor and deliver on customer satisfaction metrics

    • Skills Required

    Training, Data Analytics, Resource Planning

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    Vertical • Pune, India

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